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Privacy Policy

1. Our Commitment to Your Privacy

At Emerge with Maya, we understand that seeking support requires immense trust. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This policy explains how we collect, use, and safeguard your data.

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2. Information We Collect

To provide professional counselling services, we collect the following:

  • Identity Data: Name, surname, and ID number (for clinical records).

  • Contact Data: Email address and phone number.

  • Medical & Sensitive Data: Brief context regarding your inquiry and ICD-10 codes for medical aid claims.

  • Usage Data: Cookies and tracking to improve your experience on our website.

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3. How We Use Your Information

We only use your data for specific, defined purposes:

  • To schedule and manage your bookings via Wix.

  • To process payments and provide invoices for medical aid reimbursement.

  • To communicate regarding your sessions or workshops.

  • Note: We never sell or share your personal data with third parties for marketing purposes.

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4. Storage and Security

Your digital data is stored on secure, password-protected platforms (Wix and Google Workspace). Clinical notes are handled with the highest level of professional confidentiality as required by the HPCSA. We retain your information only as long as legally required for medical record-keeping.

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5. Your Rights

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you.

  • Request the correction or deletion of your data (subject to legal record-keeping requirements).

  • Object to the processing of your data.

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6. Contact Us

If you have any questions regarding your privacy or wish to exercise your rights, please contact our Information Officer:

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